VeraTech Limited, a company incorporated in Hong Kong (company no. 78519475), has its registered address at Room A8, Unit A, 5/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, Hong Kong.
Thank you for choosing VERATECH. Please read these payment terms before you pay. By completing a payment on this website, you confirm that you accept them.
1. Payment methods
- You can pay with Alipay.
- Payments are processed by licensed third-party payment providers on their own secure pages. We never see or store your card number, account details or payment password.
- Once your payment succeeds, we confirm your order and email you the order number and receipt.
2. Prices and fees
- Every fee is shown on the checkout page before you pay. Prices are in US dollars (USD) and include all service fees and any applicable taxes.
- Packages: Standard $999; Professional $1,999.
- Single-file translation: $10 per MB of file size. Files under 1 MB are charged as 1 MB. For example, a 0.5 MB file costs $10 and a 3 MB file costs $30. You see the price as soon as you choose your file.
- Your payment provider may show the amount in your local currency. Its exchange rate, and any fees your bank charges, are set by them, not by us.
- We may change our prices without notice, but a price you confirmed at payment will not change.
3. Revisions
- Standard package: 2 rounds of revisions.
- Professional package: unlimited revisions for 30 days after delivery.
- Single-file translation: up to 3 free changes of direction while we work on your order. A change of direction is an adjustment you make to your original request, within the service you ordered.
- Revisions beyond what your order includes are charged; the fee is shown when you ask for the revision, before any work starts.
- Translation errors are corrected free of charge within 30 days of delivery, and do not count as revisions.
4. Refunds
We understand that plans change. You can ask for a refund in these cases:
| Stage of your order | Refund |
|---|---|
| Paid, but we have not started work | Full refund |
| Work has started but is not finished | Partial refund for the part not yet done |
| Delivered and confirmed by you | No refund, except in the cases below |
You also get a full refund if we deliver more than 10 business days after the promised date, if delivered work contains serious errors that we cannot correct within 5 business days of your report, or if we decline your order.
Please check your files carefully before confirming delivery.
5. How to ask for a refund
- Email support@veratechglobal.com with your order number, the reason for your request and any supporting material.
- We handle your request within 5 to 7 business days of receiving it.
- Approved refunds go back to the original payment method (Alipay). How long the money takes to arrive depends on the payment provider and your bank, usually 5 to 15 business days.
6. Cancelled or declined orders
We may cancel or decline an order if:
- we have not received a valid payment;
- the order cannot be completed for technical or other reasons;
- you have broken our Terms of Use or another applicable policy.
If we cancel your order, we refund the amount you paid and tell you the details by email.
7. Payment disputes
If something is wrong with a charge, please email us first: most problems are solved within a few days. If you open a dispute or chargeback with your payment provider, we will give it the order details it needs, and we may pause work on the order until the dispute is settled.
8. Data privacy and payment security
We protect your personal and payment information as described in our Privacy Policy. Payments are encrypted, and we do not keep complete payment details.
9. Resolving disagreements
If you have a question or disagreement about a payment, contact us. We will try to resolve it through friendly discussion. If we cannot agree, the matter is governed by the laws of the Hong Kong Special Administrative Region.
10. Other terms
- Changes: we may update these payment terms from time to time. The new version takes effect when it is published on this page, but a paid order stays under the terms that applied when you placed it.
- Events beyond our control: we are not responsible for payment delays or failures caused by events beyond our reasonable control, such as natural disasters or cyber attacks.
11. Contact us
For any question about payments or refunds, email support@veratechglobal.com.
VeraTech Limited
Room A8, Unit A, 5/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, Hong Kong